I’ve gotten a few requests from folks having issues accepting invitations from Microsoft Connect. In my [not so humble] opinion, there’s a lot of duct-tape and bubblegum holding that system together, but the below method has helped a number of folks get past a number of issues/error codes.
Here is my suggested ‘clean room’ path for registering with Microsoft Connect if you’re getting issues:
- Close all Internet Explorer windows (via task bar) and processes (via task manager) – we want to work with a clean slate and not have any expired sessions get in the way.
- Open up an ‘InPrivate’ session in Internet Explorer. This is a pretty awesome mode in IE that allows you to work without any prior history of where the browser has been before — I call it ‘demo mode’ for this reason.
You can open up InPrivate by right-clicking on the IE browser icon and selecting ‘Start InPrivate Browsing’ (see the image below)
- In the IE address bar, type in http://connect.microsoft.com/ and navigate to the Connect website
- Click the ‘sign in’ button at the top-right of the page and use the MSA (Microsoft Account) that you want to associate your Connect invitation with.
- Once logged in, you can do one of two things:
- At this point, you should have the new Connect program in your ‘Dashboard’ and you can participate in that program – be it getting your downloads or by completing any mandatory surveys the connection requires.
If you are still having issues with Connect given the above steps, I’d recommend contacting the Microsoft Connect support team. They have a help page (linked from the ‘Help’ link in the upper-right portion of the site) that provides suggestions and leads for most common issues.
- Note at the top ‘Received an error message?’ – for error messages, use the error reporting form to get in touch with BGIT support services.
Hope this helps!